February 15, 2021
ISLAMABAD—Journalist Zebunisa Burki has said a Bykea Pakistan rider allegedly threatened to rape and kill her.
Ms. Burki, a deputy editor at The News, Karachi, said in a tweet: “Hello @bykeapk one of your riders just threatened to rape and kill me. Wondering if your complaint chat box actually works. because I haven't recvd any response yet.”
However, two hours later, she said the Bykea Pakistan management had contacted her. “Update: the @bykeapk people (staff and management) have been very extremely helpful and have taken this as seriously as one would have wanted. Thank you to everyone who helped and messaged.”
Bykea, in a tweet, apologized and asked the journalist to provide details. “Hello Zebunnisa, we truly apologies for the inconvenience this may have caused you. Kindly share your registered number with us via DM along with the booking details.”
The company also issued a statement on Monday. It said harassment is an unforgivable offense and at Bykea, and we take it very seriously. “We are deeply sorry for what our valued customer had to go through. Based on the severity of the offense, the reported driver has been permanently blocked and strict action has been taken. We continue to investigate this further and work on serious measures to ensure customer satisfaction,” the statement said.
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